N4T Investigators: More Arizona Solar Customers Say Company Let Them Pay for Loans and Unfinished Work | New
TUCSON (KVOA) — More customers of Tempe-based Jet Solar Installations told News 4 Tucson investigators they had been left behind for thousands of dollars for solar panels that didn’t work.
Pablo Mojarro and his wife, Angelica, are facing financial turmoil after hiring Jet Solar in August to install solar panels on their home. They said the panels were installed on their roof in two weeks, but were never finished being hooked up and remained unusable. They said Jet Solar did not return their calls and did not help solve the problem.
“From the beginning, until now, it’s been a lie. OWe left messages that no one answers you,” Mojarro said.
He said the company’s vice president, Breezie Leeds, told him months ago that she would deal with it, now they can’t reach her.
N4T investigators asked them to call him in front of our cameras. Mojarro dialed the number; no one answered but a voicemail recording identified the number belonging to Breezie, then an automated voice said the mailbox was full.
“The mailbox is full, it’s anyone you call from Jet Solar,” Pablo explained.
Two weeks ago, investigators from The News 4 Tucson first told the story of two other Jet Solar customers facing similar issues, Robin Banwell of Wilcox and Carolyn Gordon of Tucson.
“Sure seems like a scam to me, nothing was done,” Banwell said.
“I’m beyond frustrated with these people,” Gordon said.
Banwell is suing Jet Solar for $30,000 in Maricopa County. He said he needed to secure around $30,000 in funding for the project; he didn’t want the panels installed on his house, but an outdoor structure, which he says is very strong, which he paid to build specifically for this purpose. He said the company refused to install the signs and has ignored him since.
Gordon hired Jet Solar in August. She actually got her solar panels with $44,000 financing. The only problem, she says, is that the panels weren’t installed properly and don’t work. She said the company wasn’t doing anything about it.
“They never returned my calls I made; in two months we will have waited a whole year for this to be done,” she said.
Every month she continued to make payments.
“I can’t seem to get a clear answer, everyone I’ve spoken to before who’s been involved with them no longer works for Jet Solar,” she said.
N4T investigators made several attempts to contact Jones. He only responded right after our story aired. He disputes Robin Banwell’s claims and said he paid another company for the panels and they were just taking care of the installation. He said he had taken over payments from Banwell for a year.
“We also documented and communicated frequently with Robin to let him know that we could install solar on his house. he said. “He refused to have solar installed on his house and insisted on having it installed on a shed. The shed is not licensed and not safe. We gave Robin a reputable company that could do floor mounts and which is documented. He refused and decided to build a structure himself. This structure is not allowed. We then entrusted Robin with a specialized company to assist him. He refused.”
But Jones remained silent on the claims of Carolyn Gordon and a former employee we spoke to whose said he left the company because of what he claims he saw happen to customers and other employees. This former employee said that there were about 50 clients waiting more than six months for their projects to be completed. He wanted us to conceal his identity for fear of reprisals.
“If he’s already made money he just backs up, they let so many customers sit there it’s going to be hard to finish half of it,” they told us.
We spoke to Nicole Burns of Coolidge, who’s in the same boat, on the hook for $40,000 worth of non-working solar panels. She was expect more than six months.
“I can’t afford it. I have a two-year-old too,” Burns said. “I can’t afford to pay for solar panels that don’t work and APS. The goal was to eliminate APS and get a cheaper bill without paying double.”
News 4 Tucson investigators also spoke to Warren Harper and his wife, Dominique de Casa Grande. They said they originally signed with another solar company but paid $500 to break the contract and go with Jet Solar because they said they were promised signing bonuses that they had never received. They, too, are paying for solar panels that don’t work and they’ve complained to the Better Business Bureau and the Attorney General, which so far has gone nowhere. The financial burden makes them unable to pay their bills and is now hurting their credit.
“All these people with the same story, come on now, nobody’s making this up,” Warren said.
“Something will be done, hopefully, because many of us are saying similar things in the same situation,” added Dominique.
All customers we spoke to were told they had to go through one of two financial companies to process the loan. We know that customers have filed complaints with these companies, but it appears that they continue to approve loans. We’ve contacted them both about it, but haven’t heard anything yet.
If you have a story you would like us to investigate, write to us at [email protected] or call our phone line at 520-955-4444.
If you have a story you would like us to investigate, email us at [email protected] or call our inquiry line at 520-955-4444.